Responding to “Covid-19”Pandemic: Quality Management and Preventive Strategies of a Hospital

Authors

  • Amitesh1, Sarita2, A. Bharti3, S. Gopal4

DOI:

https://doi.org/10.37506/ijphrd.v11i9.11003

Keywords:

COVID-19, Infection prevention and control policies, Infrastructure development, Patient satisfaction, Quality management

Abstract

The newly emerged public health crisis threatening the world with emergence or spread of a novel
coronavirus named SARS - CoV-2 associated with higher infection rates and deaths especially elderly
people and people with Hypertension, Diabetes Mellitus, Cerebrovascular and Cardiovascular diseases
throughout the world. As of 17thJune 2020, 216 countries were affected with 83,26,825 confirmed cases
including 4,48,081 total deaths. India has reported around 3.6 lakh confirmed cases with more than 12
thousand total deaths. To respond this pandemic, India needs to set-up an adequate, well equipped and
dedicated health care facility to contain the spread of infection and manage the infected patients as well
as providing protection to the healthcare workers (HCW). Quality management and preventive strategies
of a hospital plays very important role for this purpose. Quality management is the fundamental feature
of a hospital to establish customer satisfactions and desired outcomes. High quality care health services
involve doing the right things, for the right patient, at the right time, in the right way to minimise the harm
and resource waste. Preventive strategies especially infrastructure development & Infection prevention and
control policies (IPC) are very crucial. The effective, safe, people centred, timely, equitable, integrated
and efficient heath care delivery improvement with appropriate quality management system and preventive
strategies will be helpful to combat with “COVID-19”. This study highlights the “Quality management and
Preventive Strategies of a Hospital responding to COVID-19” for providing better healthcare services in
Indian healthcare management system.

Author Biography

Amitesh1, Sarita2, A. Bharti3, S. Gopal4

1Demonstrator, Department of Microbiology, Maharaja Agrasen Medical College, Agroha, Hisar, Haryana, India,
21st Year Student, Department of Business Administration, Chetan Dattaji Gaikwad Institute of Management
Studies, Pune, India, 3Professor & Head, Department of Microbiology, Maharaja Agrasen Medical College,
Agroha, Hisar, Haryana, India, 4Director (Senior Professor, Department of Surgery), Maharaja Agrasen Medical
College, Agroha, Hisar, Haryana, India

Published

2020-09-11

How to Cite

Amitesh1, Sarita2, A. Bharti3, S. Gopal4. (2020). Responding to “Covid-19”Pandemic: Quality Management and Preventive Strategies of a Hospital. Indian Journal of Public Health Research & Development, 11(9), 161-167. https://doi.org/10.37506/ijphrd.v11i9.11003