Assessment of Interpersonal Communication Skills Among Emergency Medical Professionals in Pune, India
Keywords:Inter-personal communication skills, emergency medical professionals, conflicts, doctor-patient relationship
Introduction: Effective interpersonal communication is one of the most important skills for healthcare
providers to master, in order to deliver high quality patient care. Doctors need to communicate with a wide
range of people including peers, administration staff, patients, their family members and caregivers. Of
course, the most significant is doctor-patient communication as it forms the foundation of the healthcare
Poor inter-personal communication skills can jeopardize the patient care process and hence it is expected
that healthcare professionals undergo formal training both as part of their medical curriculum and on the job
Continued Medical Education. Studies have shown that effective interpersonal communication skills help
improve overall healthcare outcomes especially while managing difficult encounters and breaking bad news.
Designing training programs with contemporary relevance requires regular needs assessment. It is essential
to evaluate the baseline levels of inter-personal communication skills amongst practicing professionals to
devise appropriate training strategies.
Objective: To assess inter-personal communication skills among Emergency Medical Professionals in Pune.
Methodology: The study was conducted among 140 Emergency Medical Professionals (EMPs) employed
in various hospitals in the city of Pune, India. A questionnaire tool designed in 2019 by Piyush Ranjan et al
was utilized to assess inter-personal communication skills among Emergency Medical Professionals.
The tool was administered through online mode. The respondents were given one-day deadline to revert with
responses. Any queries pertaining to the questionnaire were clarified during data collection. 131 respondents
reverted with completely filled questionnaire.
Conclusion: It relies on self-assessment to assess interpersonal communication skills and has a limited
sample size. Yet, the study is an eye-opener to the incidents of conflicts in emergency healthcare settings and
the barriers that prevent a healthy doctor patient relationship
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