The Role of Key Performance Indicators in Improving the Performance of Clinical Pharmacist in Hospitals

Abstract

Key performance indicators are a way to improve performance, including in the hospital sector. In this study,
the hospital used was private hospital, Central Java, especially in the field of Clinical Pharmacy services. This
research is motivated by the low achievement of clinical pharmacy services. The purpose of this research
is to measure the performance of the clinical pharmacy service before and after the intervention with the
application of clinical pharmacy Key Performance Indicators (cpKPI). This study is an observational study
by observing differences in the achievement of clinical pharmacist performance indicators before and after
the implementation of cpKPIs. This studywas conducted using clinical pharmacist visit data for all inpatients
at the hospital in September 2019-February 2020. Data analysis used a paired t-test.The use of cpKPI was
able to significantly improve the performance of clinical pharmacists (p<0.05) related to drug reconciliation
indicators, drug therapy services, pharmacist participation in patient management, patient education during
hospitalization, and comprehensive direct pharmacists’ care. The result proves that cpKPI can improve the
performance of clinical pharmacists at Private hospital so that this method can be used by other hospitals to
improve the performance of clinical pharmacy services.