Patients’ Satisfaction about Quality of Health Care Services Provided in Maternity Wards at Al-Najaf City
Keywords:Satisfaction, Quality, Health care services, Maternity Wards
The study aimed to assess patients’ Satisfaction about Quality of Health Care Services Provided in maternity
wards at Al-Zahraa teaching hospital at Al-Najaf city. A descriptive study was carried out through the present
study in order to achieve the early stated objectives. The study was began from November, 2nd , 2019 to
April, 22, 2019. The finding of this study reveals that that the patients are unsatisfied about quality of health
care services provided at wards for most domain of health care services quality, while there is few patients
satisfied about some health care services provided for them. The study concluded that most patients are
unsatisfied about quality of health care services that provided at maternity wards. Recommendations The
study recommends Assessing quality of health care services in the wards continuously, so that we can apply
the quality improvement and/or quality assurance in wards, The domains and items related to the quality of
health care services must be educate to health worker (physician, nurse … etc.) to teach them how they can
apply it in the wards.
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