Patient Satisfaction with Hospital services, Physicians and NursesCareof Government Hospital in Sulaimani City
Keywords:Satisfaction, Shar hospital, nurse, Sulaimani, patients, physician
Background: Patients’ satisfaction is a person’s feeling of pleasure or disappointment resulting from a
service’s perceived performance or outcome to his or her expectations. As this definition makes it clear,
satisfaction is a function of perceived performance and expectations. This study was undertaken to evaluated
patients’ satisfaction level with the hospital services and health care providers among four government
hospitals in sulaimani city. The data from 311 inpatients admitted to and stay in the hospital for any medical
condition were collected by a face-to-face interview from November 2019 to February 2020. Standardized
4-point Likert scales ranging from satisfying to dissatisfying (1 to 4points) were used for all the 24 items in
the questionnaire. Data analysis was performed using a statistical package of Stata (14.version). A frequency
analysis was used for demographic data analysis. A person Chi-square test was employed to determine the
association between the categorical independent variables. The participant’s mean age was 37.9 SD 13.5
years with ages ranged from 14-85 years. The majority (86.5%) of the study participants were satisfied with
the hospital services and environment while a small number 42 (13.5%) of them were dissatisfied with the
issue. Almost 275 (88.4%) of the patients were revealed excellent nurse care and a very small number 36
(11.6%) was showed dissatisfaction. Also, 245 (79.1%) of the patients were satisfied with doctor care. Only
65 (20.9%) of them have a negative aspect of doctor care. A significant difference was found between the
level of education and patients’ satisfaction with doctor care (coefficient 0.88, p<0.05). Besides, a significant
association was found between residence and hospital services (coefficient 0.63, p =0.05). In general, we
have discovereda satisfaction level among our sample is considered high and indicates good care provided
by health facilities in all hospitals. Further study required seeking the least satisfactory factor regarding
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