A Study on Patient Satisfactionin a Tertiary Care Teaching Hospital Mysore
Keywords:Patient satisfaction,perceptions,satisfaction,hospital, questionnaire
As it’s effortless to enumerate the physical values of the company’s products, as well asthe services, even
so the perceptions of the customeraresomething that really resolves a company’s brand appraisement in a
marketplace.Patient satisfaction finds to be crucial for any hospital it not only brings good image to the
hospital,but also gives a strong satisfaction and trust for the patient towards the hospitals,this research was
carried out mainly to assess the perceptions of healthcare satisfaction among the patients.100 patients were
taken as sample size in this study and the study was carried out. The data were obtainedfrom the patients by
collecting their reviews based on the questionnaire.Results suggested that a majority of the patients required
customer services as their first preference and also there were only 6 patients who gave the scale of 10 for
satisfaction. so the study concludes that there should be measures taken by the hospital inorder to increase
the patient satisfaction towards the hospital services
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