How Do Patient Satisfaction in Dental Polyclinic? - Patient Characteristics and Quality of Dental Health Services
Keywords:Patient satisfaction; service quality; dental polyclinic
Excellent service is the demand of the community. Aspects of the quality of services provided will affect
patient satisfaction, where patients will compare between dental treatment at dental health service facilities.
In improving the quality of service, the management of complaints from patients is needed.This study
aims to determinethe relationship between patient characteristics and the quality of dental health services
on patient satisfaction. Method: this type of analytic observational study with cross sectional design. The
research was conducted on patients with dental polyclinic at the Health Center of Bukit Duri Village, Tebet
District, South Jakarta. Data collection using a questionnaire.Data analysis using Chi-Square. Results:
showed that the variable age had a p value of 0.691, gender with a p value of 0.013, a source of funding with
a p value of 0.921 and the quality of dental health services with a p value of 0.001 on patient satisfaction.
Conclusion: There is a significant relationship between gender and the quality of dental health services on
patient satisfaction at the dental clinic.
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