Health Satisfaction in Health Care between Patients of 3rd Tertiary Allergy Center in Kirkuk with Salam Primary Health Care Center Patients in Kirkuk

Authors

  • Abdulameer Anwar Samad
  • Fakher Abobaker Ahmed Gli
  • Chinar Baqir Kanbar
  • Diyar Mohammed Majeed

DOI:

https://doi.org/10.37506/ijfmt.v16i1.17436

Keywords:

patient satisfaction, primary health care services, healthcare utilization.

Abstract

Background: Healthcare capacity in Iraq has deteriorated due to the effects of wars and political instability. The Iraqi
Ministry of Health expanded the provision of health services, by directing the public sector towards primary health care.
This study aimed to assess patients satisfaction with the primary health care services provided in 3rd tertiary allergy center
and Salam primary health care center patients in Kirkuk, and to determine the relationship between patient satisfaction and
their demographic data.
Method: A descriptive study was carried out at the 3rd tertiary allergy center and Salam primary health care center in Kirkuk
city, Iraq. Data were collected through the use of the constructed questionnaire from 100 patients who visit those centers
for routine care, through the period of the 1st December 2020 to 31st January 2021. Data were analyzed through (Measures
of central tendency and inferential statistics) using SPSS (V.22). Chi-square test for independence of two variables has
been utilized to test the hypothesis, through the use of cross-classification table to examine the nature of the relationship
between the variables. Ethical approval and permission to access the samples was obtained from Kirkuk Health Directorate
in Iraq.
Results: Overall, out of 100 clients responded to our questionnaire, age showed neutral score (Mean = 2.93, SD= 1.47).
and the age group (21 -30 years) were the highest represented (n=27; 27%). Mean of score was used for reference about
the client satisfaction, if the mean of score up to more than 3 that means positive satisfaction with the available services
otherwise it means dissatisfaction. Chi-square test for independence of two variables was applied, and the probaility
of high level of satisfaction were reported as there were a significat relationship (P <0.005) in items related to (nursing
care services, availability of medical services, quality of prescribed medication, cooperation of pharmacist, availability
of laboratory services and. laboratory staff cooperation about diagnosis than other items.Also, there were a statistical
significant difference (P <0.005) between respondents age more than other demographic characteristics.
Conclusion: The study highlighted the sources of patient satisfaction related to primary health care services. The medical
and nursing staff have a crucial role in providing health services, so their job satisfaction can improve the quality of care for
patients, and reduce health care costs. Additionally, these results can provide priorities for developing healthcare services that can improve patient satisfaction. The utilization of telemedicine services, patient-centered medical visits and eHealth applications can be adopted to increase patient satisfaction with primary health care services. The use of remote patient monitoring programs are also effective ways to treat the signs and symptoms of COVID-19 at home and protect health workers.

Author Biographies

Abdulameer Anwar Samad

Consultant Physician (Researcher), in the Kirkuk Health Directorate, Ministry of Health- Iraq

Fakher Abobaker Ahmed Gli

Assistant Lecture & Researcher in the College of Nursing - Kirkuk University- Iraq,

Chinar Baqir Kanbar

Consultant Physician (Researcher), in the Kirkuk Health Directorate, Ministry of Health- Iraq

Diyar Mohammed Majeed

Bacteriologist (Researcher) in the Kirkuk Health Directorate, Ministry of Health- Iraq

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Published

2021-11-02

How to Cite

Abdulameer Anwar Samad, Fakher Abobaker Ahmed Gli, Chinar Baqir Kanbar, & Diyar Mohammed Majeed. (2021). Health Satisfaction in Health Care between Patients of 3rd Tertiary Allergy Center in Kirkuk with Salam Primary Health Care Center Patients in Kirkuk. Indian Journal of Forensic Medicine & Toxicology, 16(1), 140–148. https://doi.org/10.37506/ijfmt.v16i1.17436