International Outsourcing of Quality Healthcare Through Tele-Medicine: Binding Arbitration Makes Tele-Medical Dream a Reality


  • Meenakshi Kalra
  • Vikas Gupta



Outsourcing Healthcare, Tele-Medicine, Tele Medicine Overview, Telemedicine Guidelines, Arbitration; Civil liability, Medical Negligence.


The development of communication technologies has a dramatic influence on culture. The internet, cell
phones and e-mail are different domains, and if health care professionals want to join this space, they will
be careful to do so. Telemedicine has medical-legal implications for aspects of identification, licensing,
insurance, protection, privacy and confidentiality, as well as other risks related to online healthcare
communication. The International Advisory Group of the World Health Organization (WHO), which
met in Geneva in 1997, identified telemedicine as providing healthcare services, where distance is a
critical factor, to health care providers, who use the information and communications technologies to
exchange relevant information for the diagnosis, treatment and prevention of diseases and injuries, and
to continue to do so.
In the context of the COVID-19 Pandemic Lockdown, the Indian Government has authorized
telemedicine legal status. The Governing board, established by the Government at a meeting of the
Indian Medical Council with the Ministry of Health and Family Welfare’s approval, published a notice
dated 25 March 2020 (‘Amendment’) modifying Guidelines of the Indian Medical Council 2002 on
telemedicine in India. The amendment introduced ‘Telemedicine consultation’ to the law.
A basic knowledge of how medical negligence compensation is calculated and adjudicated in the
judicial courts of India. The paper concludes with an assessment of the rules. This paper will seek to
determine whether binding arbitration is the best possible solution to resolving malpractice disputes, or
whether traditional litigation, while costly, is the safest choice. To do this, the paper will examine both
the advantages and the disadvantages associated with using arbitration as opposed to litigation

Author Biographies

Meenakshi Kalra

PhD Research Scholar, Amity University, Noida India

Vikas Gupta

Associate Professor, PhD Supervisor, Amity University, Noida India




How to Cite

Meenakshi Kalra, & Vikas Gupta. (2021). International Outsourcing of Quality Healthcare Through Tele-Medicine: Binding Arbitration Makes Tele-Medical Dream a Reality. Indian Journal of Forensic Medicine & Toxicology, 16(1), 781–786.