Implementation of Effective Nurse Communication in Hospital Through Electronic Nursing Documentation (END)

Abstract

Introduction: The low quality of documented information becomes the main cause of failure in conducting
effective communication. The implementation of electronic nursing documentation improves the quality of
information so that it facilitates the implementation of effective communication. Objective: To identify the
implementation of effective communication of nurses in hospitals through electronic nursing documentation.
Method: A cross sectional design with 243 nurses as total sample. The effective communication instrument
consists of 52 statements. The validity test result is in the range of 0.396-0.946 and the reliability test
result is Cronbach’s alpha 0.965. The data are collected online using Google form application. Results:
Implementation of effective communication of nurses was 80.18% of the maximum value. The highest
effective communication occurred on patient discharge while the lowest conducted in receiving messages by
phone. The implementation of effective communication during the nursing process is 78.70%. Conclusion:
The implementation of electronic nursing documentation could facilitate the implementation of effective
communication for nurses in hospitals. However, effective communication during the nursing process is
potentially requiring more improvement. The recommendation is that the nursing manager should encourage
the implementation of effective communication through the utilization of electronic nursing documentation.