The Effect of Burnout on Employee Satisfaction in 9 Local Health Centers in Surabaya City

Abstract

Indonesia took a significant step by using the National Health Insurance which is an integration of various
forms of health insurance which have been implemented previously to achieve the target of universal health
coverage. The portrait of the use of the National Health Insurance can be seen from the number of visits
which increase each year. The increase in patient visits at local health center makes the local health center
employees overwhelmed with a lot of tasks. Based on the initial survey at the Keputih Health Center, it
was found that the burnout rate of employees in 2018 was 50.9%. The purpose of this study was to analyze
the effect of burnout on employee job satisfaction in 9 local health centers in Surabaya. This research is
analytical research with quantitative design. Based on the time, the design of this research is cross sectional.
The population of this research is all employees of the Surabaya City Health Center who provide services for
patients directly every day. The method of sampling uses a stratified non-random side technique. The data
collected through survey method with questionnaire as instruments. The results showed that the likelihood
of respondents with high burnout would have a higher job satisfaction 5.877 times than the respondents with
low burnout. The conclusion is that low burnout will leads to the possibility of higher job satisfaction. The
author’s suggestion is to calculate the workload of each employee and schedule outbound activities for local
health center employees.