Internal Constraints and Policy Constraints on Conventional X-Rays

Abstract

Every organization has obstacles in every work process carried out. Existing constraints can be an obstacle
to organizations to improve service quality. This research was conducted to analyze internal constraints and
policies constraints on conventional X-ray at the Radiology Unit at Bhakti Dharma Husada Hospital (BDH)
in Surabaya. It is an analytic observational study with an applied cross-sectional design. The measurement
technique in this study uses Likert measurement scale techniques. The population in this study is the workforce
in the radiology unit at BDH Hospital in Surabaya which is directly related to the production process. The
results of this study indicate that internal constraint variables on sub-variable resources constraints are not
constraints (273) and knowledge constraints (34) become constraints on conventional X-ray stages. Variable
policy constraints with internal sub-variables policy constraints (224) are not a constraint in the conventional
X-ray photo-taking stage. Limitations of knowledge are constraints on the radiology unit when making
conventional X-rays. This is because there are no radiology officers so officers have low competence. to
improve the quality of services in the radiology unit, it is necessary to have policies that govern directly on
knowledge management.