The Effect of Work Satisfaction on the Quality of Health Services (Literature Review)

Abstract

Introduction: Job satisfaction is a crucial factor that affects the productivity of human resources. While the
health service organizations have the primary goal of providing the best quality health services for patients.
Therefore, it is important to review the published articles about the effect of job satisfaction on health service
organizations to understand how job satisfaction determines the quality of health services.
Method: This study is a literature review. Articles were collected from Proquest, Google Scholar, PUBMED,
Emarldsight, and Science Direct and other relevant journal portals. Inclusion criteria in the selection of
articles are 1) articles written in English or Indonesian, 2) articles are the research or systematic review
relevant to the keywords, 3) articles were published in the year 2000 to 2019.
Result: Of the 16 articles reviewed, 15 studies prove that job satisfaction has a significant effect on patient
satisfaction, performance, patient safety, quality of service, and the motivation to quit the job. On the other
hand, one study shows that job satisfaction is not significantly related to patient satisfaction.
Conclusion: Employee job satisfaction is an important variable that must be considered by health service
organizations to achieve competitive & high-quality performance in providing health services for the
patients.