Determinants of Verbal Abuse among Nurses at a Government-Owned General Hospital in Indonesia

Abstract

Background: Verbal abuse experienced by nurses has a significant impact on work so that it can reduce
work morale, productivity and work quality. There are several factors that influence verbal abuse in
nurses including age, gender, previous education, period of employment, employment status, work unit,
work shift, marital status, and organizational climate.
Objective: The purpose of this study was to determine the factors that influence verbal abuse among
nurses at government-owned general hospital in a province in Indonesia
Methods: This study applied a quantitative design with cross sectional approach. The sample in this
study was 391, and obtained with a simple random sampling technique
Results: The results of this study found that the factors that influence verbal abuse among nurses at the
hospital are age, employment status, work shifts, and organizational climate.