Knowledge and Frequency of Experience of Workplace Incivility among the Staff Nurses

Abstract

Now a day’s health care setting shows increase in incidences of workplace incivility. Workplace incivility
has a greater impact on quality of nursing care by causing stress and dissatisfaction of job among the staff
nurses. The present study was conducted to assess the knowledge and frequency of experience of workplace
incivility among the staff nurses. Quantitative cross-sectional descriptive survey approach was used to
conduct the present study. A total of 34 staff nurses were selected by convenient sampling technique from the
wards and ICU of selected Multi-speciality hospital. Structured self- administered knowledge questionnaire
was used to collect the data regarding knowledge and frequency of experience of workplace incivility.
Findings of the study showed that mean age of the participants was 32 years. Majority (91%) were females
and they studied General Nursing and Midwifery. Majority (76%) of the participants had up to 15 years of
working experience and 44% of them were temporary employees. Almost 56% of them were working 8
hours per day. Assessment of knowledge regarding workplace incivility revealed that the majority (82%) of
the staff nurses had inadequate knowledge regarding workplace incivility and majority (77%) experienced
incivility in their workplace.